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Underwater and Underserved: County has few mortgage counselors despite great need

By Jeremy Borden. "Can I get your name and the account number you're talking about?" the bank representative asks. Things are tense in the office of Charlene Watkins-Byrd, a housing counselor for the Woodbridge-based nonprofit group First Home Alliance. But when Watkins-Byrd calls the mortgage servicer on behalf of David and his wife, Rebekah, a game of seemingly pleasant cat-and-mouse between housing counselor and financial agency representative ensues.

Publication Date: 
Sunday, September 16, 2012
Source: 
Washington Post
News Media Category: 
Press Release: