By Jeremy Borden. “Can I get your name and the account number you’re talking about?” the bank representative asks. Things are tense in the office of Charlene Watkins-Byrd, a housing counselor for the Woodbridge-based nonprofit group First Home Alliance. But when Watkins-Byrd calls the mortgage servicer on behalf of David and his wife, Rebekah, a game of seemingly pleasant cat-and-mouse between housing counselor and financial agency representative ensues.
Sun, 09/16/2012 : Washington Post